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Account Manager

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Account Manager

  • Location:

    Swansea

  • Sector:

    Finance & Accounts

  • Job type:

    Permanent

  • Salary:

    £21,500 - £23,000 - OTE £35,000 (upcapped)

  • Contact:

    St David Recruitment Services

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    +442920797920

  • Job ref:

    PEM1207

  • Published:

    3 months ago

  • Expiry date:

    2023-12-29

  • Startdate:

    ASAP

Account Manager
Telecoms Industry
Swansea
£21,500 to £23,000 – OTE £35,000 (upcapped)
Permanent role
Monday to Friday
8:30am – 5pm - office based.
PEM1207


Our client is looking for an experienced professional, Mobile / Telecoms Account Manager to manage and grow their clients. In this dynamic role you’ll put your customers at the heart of your every day.


Experience and Skills:
• 1 year as a successful Mobile Telecoms Account Manager
• Enthusiastic and self-motivated with excellent communication skills.
• Proficient in Salesforce CRM and other relevant interfaces.
• Experience in Mobile, Fixed Lines, Hosted, Connectivity, IT Digital Services and
• Demonstrated history of delivering results in strict adherence to specified protocols and procedures, ensuring the highest level of performance.
• Exceptional proficiency in written, verbal, and presentation skills, ensuring clear and impactful communication.


Key Responsibilities:
• Drive customer re-signs, renewals, and retention while minimising churn.
• Manage a diverse portfolio of existing and new customers, primarily focusing on our Mobile, Fixed-line, Internet, Hosted, and Digital IT products.
• Ensure customers are well-informed about the full range of Uplands services, including those beyond their current needs.
• Conduct thorough account mapping to identify existing telecoms services, suppliers, contract end dates, and monthly spend.
• Build and maintain strong, enduring relationships with your customer base.
• Address and resolve customer queries, including issues with handsets, signal, billing, and account-related inquiries.
• Conduct regular reviews of customers' accounts through various communication channels, including telephone, email, Salesforce marketing, and face-to-face/Teams review meetings as needed.
• Understand key partners such as Virgin Media O2, Vodafone, EE, Three and Gamma.

Benefits
• Free Parking
• Modern office
• Free tea / coffee / fresh fruit
• Supportive training, ongoing development, mentoring and progression opportunities
• A variety of great additional incentives, including vouchers, catered lunches, experience days and team days
• 21 days holiday with 1 extra day for every year of service, capped at 28 and UK bank holidays Carbon Offsetting and tree planting initiative


If you are an experienced Account Manager with Telcoms experience, please do not hesitate to apply for this amazing opportunity within a successful and expanding local business.