Cancer Tracker Bridgend Temp/ Full Time £10.12 per hour
Our client is looking for a Cancer Tracker to join their team. We are looking for a very organised individual with excellent communication skills and someone who has experience with NHS systems.
•Overall responsibility for reporting the cancer tracking / waiting list position to the manager. •To initiate action to resolve waiting list issues where patient treatments are not scheduled for delivery in line with expected guarantees. •The post holder will require to be fully up to date with regard to waiting list targets/timescales/cancer targets and to ensure that this information is properly conveyed to all staff involved with waiting list management. •To have a full working knowledge and understanding of measuring waiting times, cancer targets and RTT (referral to treatment) •To have a working knowledge of patient administration and cancer systems. •Communicates with staff and external agencies i.e. Senior Management Team and all departments with waiting list issues, Consultants, other medical staff, booking office, medical secretaries, nursing staff, finance, theatres and medical records. •Requires negotiation and motivational skills to allow facilitation of practice change, challenge practices without demoralising staff and enhance staff understanding of the needs of the service. •Must have the ability to acknowledge the sensitive nature of staff and service issues and use tact and diplomacy. Confidentiality and dealing with staff effectively on different levels is essential. •Use developed persuasive influencing skills, tact and diplomacy in written and verbal communications. •Interacting with a wide range of staff groups to create solutions and respond to areas of pressure around cancer tracking and waiting list management. •Organising, backfilling, reinstating and cancelling out patient sessions within medicine, this will involve dealing with medical secretaries and physicians. •The post holder uses own initiative and discretion to make decisions regarding work load priorities and competing demands. •Works without direct supervision, advice available from Support Manager and the Service Manager. •The post holder initiates actions to address any issues with waiting list variances. •Ability to make judgements on the prioritisation of tasks and activities, where there are competing priorities. •Ability to interpret complex information, making judgements on its relevance. •Demonstrate a flexible approach to problem solving. •Keyboard skills requiring a high degree of speed and accuracy. •90% of the work demands direct staff contact. 100% of the work is computer based therefore sitting in a restricted position for this proportion of duties. •To link in with Cancer trackers across other specialties and allow a continuous and productive exchange of relevant information. •Establish effective and collaborative working relationships with the key staff in referring to oncology and other specialities in other tertiary centres. •To monitor time intervals between points of treatment, pre-empting and identifying delays and act upon these appropriately. •To ensure timely referral on to oncologists, surgery and radiotherapy doctors. •To monitor and manage waiting lists (inpatient and outpatient, available and unavailable) within the division and ensure accuracy and completeness. •Ensure arrangements are in place to achieve the waiting list targets. •To contribute to improving the quality and overall management of the waiting list and DNA rates, in consultation and cooperation with key managers and groups of staff. •Contribute to the flow of patients to other facilities as part of the plan to address capacity shortfalls. •To work towards minimising patient waiting times and ensure no patient exceeds the guarantees by identifying and highlighting long waiters to the consultant physician and support manager in the first instance to ensure appropriate management of the patient. •To interface and maintain effective lines of communication with consultant physicians, Managers, Booking Office, medical Secretaries, and Medical Records. This will allow smooth running of day to day operations, immediate highlighting of problems and quick resolution of issues within the relevant areas. •To ensure information on the waiting list and waiting list queries are addresses / updated appropriately timorously to reflect data requirements. •To provide weekly statistics of throughout within the unit. •To arrange and provide agreed activity and performance reports for Consultant meetings. •To provide monthly performance information including activity by type, cancellations by category, waiting times use of WLI etc. •To maintain activity information and waiting list information as sent from corporate sources and to distribute these appropriately. •Undertake ad hoc audits as required. •Work with staff to support change, supporting them to meet the complex challenges of the waiting times agenda. •Identify and implement service change and process improvement to current practices in conjunction with relevant groups to improve the service delivery for patients on waiting lists. •Consider proactively best practice arrangements, which would support modernisation of services where this will have an impact on the numbers waiting and / or waiting times, and take steps to implement arrangements for appropriate action in these areas. •Meet the service users to discuss changes to policies or procedures that may affect other areas i.e. introduction of new patient pathways. •Assists patients/clients/relatives during incidental contacts. •On occasion, provide non-clinical advice, information to patients/clients/relatives regarding appointments. •Personal duty of care in relation to equipment, uses office equipment •Demonstrate, explains processes and procedures and own activities to new or less experienced employees •Works well within organisational policies and procedures
Essential •Previous clerical/administration experience •Previous Health Service experience •Previous experience of using WPAS to manage patient pathways •Previous experience of using Tracker 7 (Cancer tracking systems) •Understanding medical terminology
