Full-time/Monday-Friday. Hours of work are 12pm-8pm
£8.50 per hour
*DBS is essential*
Our client is looking for support in their Claims Administration team. The Claims Administrators must be calm and organised, as you will be handling a situation with worried clients and families.
•To act as the first touch point for incoming emails, referring where necessary to the appropriate Claims Handler.
•To set up new cases and claims on Travel system based on the information received from the customer by email, including policy verification with addition to the system.
•Uploading incoming emails onto the claim system for existing claims to ensure the continued processing of each claim.
•To verify policy cover for each new claim and upload evidence to the claims system.
•To act in a support and administration role as directed by Claims Handlers, including external calls to third parties to obtain information needed to process a claim.
•To aid the Policy Administrator to process trip cost increases on policies through the policy verification system.
•To ensure all internal and external communications are dealt with in a professional, disciplined and courteous manner at all times.
•To deal with enquiries from policyholders and clients on case related matters in a prompt, courteous and professional manner.
•To ensure that any information given is within the terms and conditions of the travel insurance policy.
•To ensure that all information obtained during a call is properly documented on the claim.
•To be familiar with published service standards and to ensure that any support provided is done so in accordance with these.
•To ensure that all telephone calls made and received and all emails and faxes sent and received are annotated on the relevant system.
•To bring to the attention of your Manager any failures or development opportunities regarding the company’s systems.
•To bring to the attention of your Manager any case or claim that is likely to be fraudulent, contentious or that will potentially result in a serious complaint.
•To bring to the attention of your Manager any case or claim that involves the press or a VIP.
•To highlight any areas of concern to your Manager.
•To carry out any other tasks as agreed with your Team Leader or Manager.
•DBS is essential for this role
•Fluent spoken and written English.
•Strong written and verbal communication, delivered in a clear and professional manner
•Strong problem solving skills
•Computer literacy, including familiarity with Microsoft Office (Word, Outlook, Excel)
•A high level of accuracy.
•Ability to work under pressure in a close knit team
•Previous customer service experience in a similar role would be beneficial, but a positive, professional attitude and a desire to develop your skills are more important.
•Travel industry experience or a love of travel!