Claims Handler
Permanent
Full Time
Cardiff
Salary: £20,000 - £23,000
PEM017
Our client is part of a UK franchise network who carry out fire and flood restoration projects for the UK’s top insurance customers. On some projects they also carry out buildings’ reinstatement work. They are looking for an Insurance Claims Handler to join their team. You will be working part of a team of 5 people and will liaise with insurance clients, customers and with their technicians in the field. You will also deal with your own files and caseload from start to finish. Ideally, own means of transport would be desirable due to the location.
Essential Skills
· Comfortable working alone and also in a small team.
· Conscientious and hard working
· Have excellent communication skills and an excellent telephone manner. You will mainly deal with customers via telephone and email.
· An ability to work under pressure and prioritise your workload
· Excellent computer skills
· Develop working relationships with customers, key clients, and our technicians in the field.
· Previous administration experience essential as is Insurance claims handling experience.
· knowledge of the area as this is essential when planning and arranging technicians’ appointments in the field.
· Be enthusiastic and happy to learn technical information about our services therefore gaining more service knowledge.
Desirable Skills
· Any previous experience of marketing and the use of social media
· Experience in planning and allocation of work to field based staff.