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Client Support Administrator

  • Location:

    Cardiff

  • Sector:

    Business Support & HR

  • Job type:

    Permanent

  • Salary:

    £Competitive, DOE

  • Contact:

    St David Recruitment Services

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    02920 797920

  • Job ref:

    ST7091

  • Published:

    27 days ago

  • Expiry date:

    30 Jun 00:00

Client Support Administrator
Cardiff, free parking available
£Salary competitive, DOE
Monday – Friday 9am-5pm
Permanent

 ST7091

Responsibilities:

• Provide timely, accurate administrative support to the sales team.

• Provide sales support to customers, act as point of contact where appropriate and help develop customer relationships.

• Prepare documents for clients such as quotations, and invoices and help coordinate sample collections.

• Ensure CRM is accurate and up to date and client communications are recorded.

• Implement the requirements of the company Quality Management System and help maintain ISO17025:2005 accreditation.

• Receive and action incoming customer enquiries and take details needed to prepare quotations.

• Provide general advice to clients on how best to meet their testing requirements whilst referring technical questions to the Client Services Manager or laboratory.

• Prepare quotations for clients promptly from information provided.

• Receive and action acceptance of quotes from customers.

• File/scan documents and client communications promptly on CRM system.

• Ensure the CRM workflow is accurate and up to date.

• Liaise with customers to arrange sample collection appointments after quote is accepted.

• Check collector availability, prepare and send sample collection details and ensure collector confirms the appointment and it is entered on the collection calendar.

• File blood/urine/DNA/steroid results or other subcontracted analysis results against CRM record and paper file.

• Dispatch sample collection packs to GPs and collectors.

• Record kit movements in and out on the kit log.

• Inform customers of sample receipt including explaining flawed submissions.

• Process quotes and orders through to raising invoices.

• Send quotations, results and invoices to customer on behalf of the Account Manager.

• Maintain adequate stocks of sample collection kit consumables.

• Prepare sample collection kits.

• Ensure the CRM system is updated with all correspondence.

• Assist with office administration such as stationary orders, entering payments from customers etc.

• Monitor experts and info mailboxes and action as appropriate.

• Actively work towards improving quality and customer service, at all times for example by contributing suggestions for improvement.

• Identifying amendments needed to company QMS documents.

• Ensure that non-conformities and complaints are recorded in a timely manner.

Benefits:

• Competitive salary which will depend on experience

• Bonus scheme (The bonus is a non-contractual and discretionary payment and subject to rules in place at the time)

• Access to a free 24-hour gym

• Free shuttle bus service from Cardiff Central train station

• Pension

• 23 days holiday + public holidays