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Credit Control Visiting Officer

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Credit Control Visiting Officer

  • Location:

    Cardiff

  • Job type:

    Permanent

  • Salary:

    £21000 to £21000

  • Contact:

    St David Recruitment Services

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    +442920797920

  • Job ref:

    PEM7646

  • Published:

    16 days ago

  • Expiry date:

    2021-12-18

  • Startdate:

    ASAP

Credit Control Visiting Officer

Cardiff/Barry/Bridgend

Own transport required (mileage will be paid)

Permanent

£21000

PEM7646

 

St David Recruitment Services are proud to be recruiting on behalf of one of South Wales’ most prominent and successful credit unions. They require a Credit Control Visiting Officer, covering Cardiff, Barry & Bridgend.

 

DUTIES & RESPONSIBILITIES:

·         To be responsible for the implementation of all policies and procedures, in compliance with relevant regulations and legislation.

·         To carry out home visits as needed to members in arrears, or at risk of falling into arrears.

·         To carry out home visits to previous members with historic bad debt to clear outstanding arrears.

·         To provide information and signposting for benefit and income maximisation advice and support

·         To negotiate repayment plans and accepting doorstep electronic loan repayments

·         To undertake related administrative tasks including but not limited to identifying late or missed payments, making initial contact with members and preparing records and paperwork before and after visits.

·         To undertake tracing exercises for members in arrears with no forwarding address

·         To carry out income and expenditure (budgeting) exercises with members who have experienced a change of circumstances which has impacted on their ability to adhere to the original loan agreement terms and conditions

·         To promote and signpost members to free-to-use ethical debt advisors such as CAB and Stepchange

·         To provide information and signposting for benefit and income maximisation advice and support

·         To support the functions of the credit control team, including preparing court cases, managing formal debt remedy proposals and liaison with other agencies such as DWP for direct payments

·         To maintain performance management systems and reports to deliver success on individual and team targets and standards for the credit control team, in keeping with Business Plan objectives.

·         To be responsible for data security and systems management.

 

ESSENTIAL SKILLS:

 

  • Relevant experience and knowledge within an income recovery and/or benefit advice role

  • Understanding of welfare benefits

  • Thorough understanding of the range of informal and legal tools available to recover debt and protect members’ interests.

  • Ability to work independently on own initiative and problem solve.

  • Excellent written and communication skills, including the ability to develop positive and pro-active relationships with members.

  • Strong negotiation skills

  • A good level of education, including strong numeracy and literacy skills.

  • Ability to work evenings and weekends as needed.

  • Ability to safely and independently carry out home visits to our members as needed.

  • Strong ICT skills

·         Clean driving licence and access to a car for visits