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Credit Control Visiting Officer

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Credit Control Visiting Officer

  • Location:


  • Job type:


  • Salary:

    £21000 to £21000

  • Contact:

    St David Recruitment Services

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    16 days ago

  • Expiry date:


  • Startdate:


Credit Control Visiting Officer


Own transport required (mileage will be paid)





St David Recruitment Services are proud to be recruiting on behalf of one of South Wales’ most prominent and successful credit unions. They require a Credit Control Visiting Officer, covering Cardiff, Barry & Bridgend.



·         To be responsible for the implementation of all policies and procedures, in compliance with relevant regulations and legislation.

·         To carry out home visits as needed to members in arrears, or at risk of falling into arrears.

·         To carry out home visits to previous members with historic bad debt to clear outstanding arrears.

·         To provide information and signposting for benefit and income maximisation advice and support

·         To negotiate repayment plans and accepting doorstep electronic loan repayments

·         To undertake related administrative tasks including but not limited to identifying late or missed payments, making initial contact with members and preparing records and paperwork before and after visits.

·         To undertake tracing exercises for members in arrears with no forwarding address

·         To carry out income and expenditure (budgeting) exercises with members who have experienced a change of circumstances which has impacted on their ability to adhere to the original loan agreement terms and conditions

·         To promote and signpost members to free-to-use ethical debt advisors such as CAB and Stepchange

·         To provide information and signposting for benefit and income maximisation advice and support

·         To support the functions of the credit control team, including preparing court cases, managing formal debt remedy proposals and liaison with other agencies such as DWP for direct payments

·         To maintain performance management systems and reports to deliver success on individual and team targets and standards for the credit control team, in keeping with Business Plan objectives.

·         To be responsible for data security and systems management.




  • Relevant experience and knowledge within an income recovery and/or benefit advice role

  • Understanding of welfare benefits

  • Thorough understanding of the range of informal and legal tools available to recover debt and protect members’ interests.

  • Ability to work independently on own initiative and problem solve.

  • Excellent written and communication skills, including the ability to develop positive and pro-active relationships with members.

  • Strong negotiation skills

  • A good level of education, including strong numeracy and literacy skills.

  • Ability to work evenings and weekends as needed.

  • Ability to safely and independently carry out home visits to our members as needed.

  • Strong ICT skills

·         Clean driving licence and access to a car for visits