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Customer Advisor

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Customer Advisor

  • Location:

    Cowbridge

  • Sector:

    Business Support & HR

  • Job type:

    Temporary

  • Salary:

    £10.50 per hour

  • Contact:

    St David Recruitment Services

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    +442920797920

  • Job ref:

    TEM1128

  • Published:

    about 1 month ago

  • Expiry date:

    2024-02-23

  • Startdate:

    ASAP

Customer Advisor
Cowbridge
Temp- will go perm for the right candidate
34 hrs p/w Monday-Friday
£10.50p/h
TEM1128


Our Client in Cowbridge are looking for a Customer Advisor to join their busy team on a temp basis- with the potential of going permanent.


Essential:
• A clear and confident communicator, verbally and in written/presentation form
• Enjoy a challenge - a competent and proactive problem solver
• Ability to work as a team player, both remotely and in an office environment. You will be required to collaborate within the Customer Success Team and with other areas of the business
• Enjoy working in a fast paced environment
• Attention to detail

Desirable:
• Experience in a customer/client facing role
• Experience of working with Salesforce or equivalent CRM system
• Experience of working for a SaaS company

Responsibilities:
• Be a champion for our growing customer base
• Onboard new customers and enquiries
• Communicate with our customers (email, phone, video link, etc)
• Respond to customer support queries
• Investigate problems through to resolution
• Become an expert on our products and be able to demonstrate these to customers
• Help customers identify training needs and link to available training and resources
• Understand the customer journey

If this Customer Advisor role is of interest, please send your CV to us today.