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​Customer Care Advisor

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​Customer Care Advisor

  • Location:

    Cardiff

  • Job type:

    Permanent

  • Salary:

    £18,688

  • Contact:

    St David Recruitment Services

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    02920797920

  • Job ref:

    ST7511

  • Published:

    about 1 month ago

  • Expiry date:

    2021-10-21

Customer Care Advisor

Cardiff

Permanent

£18,688

Monday to Friday (45 mins for lunch)

ST7511

 

Our client is looking for a Customer Care Coordinator to join them.

·         To provide excellent customer service to all external and internal customers.

·         To aim for first time resolution for all our callers.

·         To provide an efficient service when dealing with the registering of all New Patients.

·         To process all orders with 100% accuracy.

·         To effectively deal with any telephone complaints received taking accountability to ensure the resolution.

·         To fully support the Outbound Team by dealing with the Inbound calls as priority.

·         To ensure compliance with the Company Quality Policy.

·         Ensure Data Protection and confidentiality is maintained at all times.

·         To handle urgent email account.

·         To keep customers informed of order status by telephone in relation to script discrepancies and ensure emergency supplies are provided if necessary.

·         To effectively chase prescriptions that haven’t been received and to advise patients in any delays occur in preserving the 14 day promise.

·         Ensure data protection and confidentiality is maintained at all times.

·         Any other duties deemed reasonable and necessary by management.