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Customer Service Administrator

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Customer Service Administrator

  • Location:

    Merthyr Tydfil

  • Job type:

    Permanent

  • Salary:

    £26,000 - £28,000

  • Contact:

    St David Recruitment Services

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    +442920797920

  • Job ref:

    PEM7631

  • Published:

    25 days ago

  • Expiry date:

    2021-11-30

  • Startdate:

    ASAP

Customer Service Administrator

Merthyr Tydfil

Permanent

£26,000 - £28,000

PEM7631

 

Company Profile:
Our client is one of the leading companies for outdoor living products. Using only the highest quality low-maintenance products, they are dedicated to helping their clients get more from their outdoor space. With a large customer database and an excellent working environment, they are looking for a strong candidate to take up the role of Customer Services Administrator located at their Abercanaid, Merthyr Tydfil office & warehouse.

Main Purpose of the Role:
To provide excellent customer services to all customers while providing efficient and effective support to the Sales & Warehouse teams.

DUTIES & RESPONSIBILITIES

-          Answering customer queries regarding their orders

-          Booking in deliveries with customers and liaising with their delivery partners to ensure customers are kept informed.

-          Providing regular updates/summaries to the sales team of deliveries planned.

-          Route planning of deliveries working with warehouse and logistic partners.

-          Damage, complaint, and warranty handling.

-          Processing refunds & credit notes.

-          To act as the conduit between their customers, sales team, warehouse and delivery partners.

-          Place purchase orders with suppliers.

-          Book in deliveries on Sage system.

-          Advise sales team of stock deliveries.

Essential Skills

-          Excellent communication skills

-          Ability to multi-task, prioritise and manage time effectively

-          Complaint management experience

-          Customer service experience

-          Professional telephone manner

-          Ability to work under own initiative

-          Computer literate with experience of Microsoft Excel, Word

-          Minimum 2 years previous experience within similar role

-          Tenacious can-do approach

 

Desirable Skills

-          Knowledge of installation or building trade

-          Experience using Salesforce CRM

-          Experience using Sage 200