Customer Service Advisor
Salary - £19k basic + commission (OTE £25k - £30k)
Hours of work – 5 days per week on a rota basis. (If you work a Saturday, you will have a day off in lieu)
Monday – Thursday 9am – 5:30pm, Friday 9am – 5pm, Saturday 10am – 4pm
Our client is looking for a Customer Service Advisor to join their team on a permanent basis in Bridgend.
•A wealth of customer service experience
•Upselling experience would be preferable but not essential
•Excellent administration and IT skills
•Confident telephone manner
•To provide a high standard of customer service to existing and potential customers
•To communicate effectively by telephone, Email and Face to Face
•To have a full understanding of all Asset Finance business processes and procedures
•Full understanding of all the finance products available
•To follow sales and process scripts provided
•Regular contact and relationship management with supporting dealers
•To communicate effectively with lenders
•To obtain information for loan applications and to answer questions about the process
•Explain to customers the different types of products that are available
•To provide relevant information and guidance
•To take instructions from clients
•To complete and maintain accurate file notes
•To check customer documentation before dispatch
•To answer the telephone promptly and professionally
•To provide Reports as requested
•Ensuring every customer is treated fairly throughout the sales process
•Sending finance proposals to appropriate lenders based on the information available.
•Liaising with finance providers to achieve best outcomes for each customer.
•Setting up New Dealers using the company ‘Set Up’ process
If you are looking for your next Customer Service role, please apply today.