Customer Service Advisor
Salary - £19k basic + commission (OTE £25k - £30k)
Hours of work – 5 days per week on a rota basis. (If you work a Saturday, you will have a day off in lieu)
Monday – Thursday 9am – 5:30pm, Friday 9am – 5pm, Saturday 10am – 4pm
Our client is looking for a Customer Service Advisor to join their team on a permanent basis in Bridgend.
• A wealth of customer service experience
• Upselling experience would be preferable but not essential
• Excellent administration and IT skills
• Confident telephone manner
• To provide a high standard of customer service to existing and potential customers
• To communicate effectively by telephone, Email and Face to Face
• To have a full understanding of all Asset Finance business processes and procedures
• Full understanding of all the finance products available
• To follow sales and process scripts provided
• Regular contact and relationship management with supporting dealers
• To communicate effectively with lenders
• To obtain information for loan applications and to answer questions about the process
• Explain to customers the different types of products that are available
• To provide relevant information and guidance
• To take instructions from clients
• To complete and maintain accurate file notes
• To check customer documentation before dispatch
• To answer the telephone promptly and professionally
• To provide Reports as requested
• Ensuring every customer is treated fairly throughout the sales process
• Sending finance proposals to appropriate lenders based on the information available.
• Liaising with finance providers to achieve best outcomes for each customer.
• Setting up New Dealers using the company ‘Set Up’ process
If you are looking for your next Customer Service role, please apply today.