Customer Support Administrator
9 month FTC
Monday to Friday, 40 hours per week
£19k - £20k, DOE
Ystrad Mynach
ST7291
We currently have an opportunity for a Customer support administrator to join our client in Ystrad Mynach, on a 9 month maternity contract.
The main purpose of this role is to provide essential telephone and face-to-face support to customers, maintain excellent relationships. Handle and process incoming sales orders and enquiries. Manage Customer Services incoming telephone calls as needed.
Main duties include:
• Provide reliable and positive telephone support to customers
• Receive incoming sales orders and enquiries by telephone, email or fax, or from verbal instructions, enter details onto ERP system
• Discuss discrepancies with customer • Handling customer queries and complaints and following through to satisfactory resolution
• Track and monitor order progress
• Assist Sales Team as required
• Keep CRM system updated and accurate
• Upselling where possible on every enquiry received over the phone
• Any other administrative and supportive activities to support the team
You must have:
• Excellent and positive telephone manner and the ability to communicate well both internally and externally
• Calm and courteous manner, even under pressure
• Accuracy of data entry
• Competency with Systems, Excel, Outlook and other web based platforms