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Customer Support Administrator

  • Location:

    Ystrad Mynach

  • Sector:

    Business Support & HR

  • Job type:

    Contract

  • Salary:

    £19000 to £20000

  • Contact:

    St David Recruitment Services

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    02920 797920

  • Job ref:

    ST7291

  • Published:

    15 days ago

  • Duration:

    9 months

  • Expiry date:

    2021-04-30

  • Startdate:

    May 2021

Customer Support Administrator
9 month FTC
Monday to Friday, 40 hours per week
£19k - £20k, DOE
Ystrad Mynach
ST7291


We currently have an opportunity for a Customer support administrator to join our client in Ystrad Mynach, on a 9 month maternity contract.

The main purpose of this role is to provide essential telephone and face-to-face support to customers, maintain excellent relationships. Handle and process incoming sales orders and enquiries. Manage Customer Services incoming telephone calls as needed.

Main duties include:

• Provide reliable and positive telephone support to customers
• Receive incoming sales orders and enquiries by telephone, email or fax, or from verbal instructions, enter details onto ERP system
• Discuss discrepancies with customer • Handling customer queries and complaints and following through to satisfactory resolution
• Track and monitor order progress
• Assist Sales Team as required
• Keep CRM system updated and accurate
• Upselling where possible on every enquiry received over the phone
• Any other administrative and supportive activities to support the team

You must have:

• Excellent and positive telephone manner and the ability to communicate well both internally and externally
• Calm and courteous manner, even under pressure
• Accuracy of data entry
• Competency with Systems, Excel, Outlook and other web based platforms