Motor Claims Technician - Advanced level and above
£ Excellent + lifestyle benefits, study support and other excellent benefits you would expect of a global organisation.
Cardiff City Centre
Our client is a leading provider of technology-enabled risk, benefits and integrated business solutions, specialising in claims management and loss adjusting services. Their people are as diverse as their products and services and as varied as their clients. They believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem solving and an interesting working environment.
**EXTENSIVE MOTOR EXPERIENCE IS ESSENTIAL**
Working within our clients busy office in Cardiff, their Motor Claims Technicians are given full responsibility for each individual motor insurance claim they deal with.
They are looking for motivated individuals with excellent customer service skills to work on their Motor claims department.
Being the contact for all parties following an incident they are looking for a calm, empathetic and reassuring manner to guide the caller through the claim details. This call is where the claims journey begins.
You will be expected to gather all the accident information that is available, make an initial decision of liability and start the claims process by appointing relevant suppliers where necessary. It is essential that you ensure the customer is clear on the claims process and their expectations are managed right from the outset. Therefore experience within motor is vital.
However, our client will ensure that you have the relevant training to do the job and ensure that any questions and support you need whilst in this role are fulfilled.
You can expect a structured approach to career progression whereby you can move towards career aspiration by working towards new roles within Motor as well as the wider business.
Claims can range from third party Liability through to Personal Injury and Total Loss, but our client will give you the training and knowhow to identify the nature of each claim, how to gain as much detail as possible from the claimants and the best course of action to take for our valued customers and clients alike. The role will be at an entry level, so you may have had a taste of handling claims or a healthy appetite to progress your career within this field.
It`s likely you`ll have held a role involving exceptional Customer Service delivery and have previous office experience. If you`re ready to take the next step into motor claims handling then we can also offer you progression in handling the more complex motor claims to further your career, as well as a warm and friendly working environment and insurance exam support.
You will have/will be:
•Extensive experience of Motor claims
•Exceptional customer service skills to enable you to deal with Clients, Brokers and Policyholders -training will be provided
•A positive and pro-active attitude to exceeding client and customer expectations
•Excellent telephone manner
•Strong communication skills - both written and oral
•Accurate keyboard skills