Monday to Friday, 40 hrs per week (rotational day shifts)
Our client are a respected industry leader and trusted partner within the pharmaceutical industry.
•Raise Sales Order on the internal ERP system and prepare any additional paperwork e.g. Pro-forma / Customs invoice, import license, QP (Qualified Person) certificate, Certificate of analysis or M.S.D.S. (Material Safety Data Sheet), etc.
•Book courier as required for all Sales Orders.
•Liaise with courier companies on a daily basis to ensure that shipments are delivered on time and any issues or delays are followed up.
•Liaise with the Project Management team directly on a daily basis to provide shipping information, AWB (Air Waybill), etc.
•Assist with Client queries or issues which may arise via orders inbox notifying all relevant personnel.
•Conduct second check for order documentation raised by colleagues prior to dispatching paperwork to the Warehouse.
•Liaise with Operations Co-ordinator, Warehouse and Project Management on a daily basis to prioritise urgent dispatches or urgent order requirements.
•Feedback to appropriate personnel regarding any issues or orders which may not be delivered or which may compromise the client, the product or the company.
•Raise Sales Order on the ERP system for any non-clinical logistic requirements as standard.
•Confirm with clients that collections have been made.
•Cover Order Processing colleagues whilst on leave or absent.
•Tracking of orders via courier websites and printing tracking data.
•Management of the Proof of Delivery inbox.
•Full compliance with our client's Health and Safety standards.
Previous Work Experience
•Experience with using JD Edwards ERP system desirable but not essential.
•Order processing experience is desirable.
Specific Knowledge / Skills Competence
•Excellent written and communication skills.
•Exceptional attention to detail.
•Experience of MS Office is essential.
•Analytical thinking and Problem Solving
•Judgement and decision making
•Self-Motivation/ achievement drive