Monday to Friday, 40 hrs per week (rotational day shifts)
Our client are a respected industry leader and trusted partner within the pharmaceutical industry.
• Raise Sales Order on the internal ERP system and prepare any additional paperwork e.g. Pro-forma / Customs invoice, import license, QP (Qualified Person) certificate, Certificate of analysis or M.S.D.S. (Material Safety Data Sheet), etc.
• Book courier as required for all Sales Orders.
• Liaise with courier companies on a daily basis to ensure that shipments are delivered on time and any issues or delays are followed up.
• Liaise with the Project Management team directly on a daily basis to provide shipping information, AWB (Air Waybill), etc.
• Assist with Client queries or issues which may arise via orders inbox notifying all relevant personnel.
• Conduct second check for order documentation raised by colleagues prior to dispatching paperwork to the Warehouse.
• Liaise with Operations Co-ordinator, Warehouse and Project Management on a daily basis to prioritise urgent dispatches or urgent order requirements.
• Feedback to appropriate personnel regarding any issues or orders which may not be delivered or which may compromise the client, the product or the company.
• Raise Sales Order on the ERP system for any non-clinical logistic requirements as standard.
• Confirm with clients that collections have been made.
• Cover Order Processing colleagues whilst on leave or absent.
• Tracking of orders via courier websites and printing tracking data.
• Management of the Proof of Delivery inbox.
• Full compliance with our client's Health and Safety standards.
Previous Work Experience
• Experience with using JD Edwards ERP system desirable but not essential.
• Order processing experience is desirable.
• Specific Knowledge / Skills Competence
• Excellent written and communication skills.
• Exceptional attention to detail.
• Experience of MS Office is essential.
• Analytical thinking and Problem Solving
• Customer Service
• Judgement and decision making
• Written communication
• Verbal communication
• Self-Motivation/ achievement drive
St David Recruitment Services
28 days ago