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Order Processor

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Order Processor

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    St David Recruitment Services

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  • Published:

    29 days ago

  • Expiry date:


​Order Processor



£Competitive Salary

Monday to Friday, 40 hrs per week (rotational day shifts)


Our client are a respected industry leader and trusted partner within the pharmaceutical industry.

Main Responsibilities:

  • Raise Sales Order on the internal ERP system and prepare any additional paperwork e.g. Pro-forma / Customs invoice, import license, QP (Qualified Person) certificate, Certificate of analysis or M.S.D.S. (Material Safety Data Sheet), etc.

  • Book courier as required for all Sales Orders.

  • Liaise with courier companies on a daily basis to ensure that shipments are delivered on time and any issues or delays are followed up.

  • Liaise with the Project Management team directly on a daily basis to provide shipping information, AWB (Air Waybill), etc.

  • Assist with Client queries or issues which may arise via orders inbox notifying all relevant personnel.

  • Conduct second check for order documentation raised by colleagues prior to dispatching paperwork to the Warehouse.

  • Liaise with Operations Co-ordinator, Warehouse and Project Management on a daily basis to prioritise urgent dispatches or urgent order requirements.

  • Feedback to appropriate personnel regarding any issues or orders which may not be delivered, or which may compromise the client, the product or the company.

  • Raise Sales Order on the ERP system for any non-clinical logistic requirements as standard.

  • Confirm with clients that collections have been made.

  • Cover Order Processing colleagues whilst on leave or absent.

  • Tracking of orders via courier websites and printing tracking data.

  • Management of the Proof of Delivery inbox.

  • Full compliance with our client's Health and Safety standards.

Previous Work Experience:

  • Experience with using JD Edwards ERP system desirable but not essential.

  • Order processing experience is desirable.

  • Specific Knowledge / Skills Competence:

  • Excellent written and communication skills.

  • Exceptional attention to detail.

  • Experience of MS Office is essential.

Behavioural Competencies:

  • Analytical thinking and Problem Solving

  • Customer Service

  • Judgement and decision making

  • Self-Confident

  • Written communication

  • Verbal communication

  • Self-Motivation/ achievement drive

  • Trustworthiness

  • Conscientiousness