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Patient Services Clerk

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Patient Services Clerk

  • Location:


  • Job type:


  • Salary:


  • Contact:

    St David Recruitment Services

  • Contact email:

  • Contact phone:

    02920 797920

  • Job ref:


  • Published:

    29 days ago

  • Duration:

    5 weeks, potentially longer

  • Expiry date:


Patient Services Clerk


£8.91 per hour

Vale of Glamorgan

5 week temporary role, possibly longer

35 hours per week, Monday to Friday

Week 1 - 8:30am – 4.30pm / Week 2 - 9:00am – 5:00pm on a rotation


Main duties include, but not limited to;


Answering the ward phone, updating ward stationery, phoning for ambulances for discharged patients etc, answering main reception phone.


The role;


Reporting to the Administration Supervisor, you will provide comprehensive clerical and administrative support to the clinical staff within the Inpatient Unit, whilst maintaining and promoting an organised and clean work environment. You will have a friendly and warm approach to welcoming new patients and their visitors on to the ward, showing sensitivity to their needs and concerns.


Based on the IPU ward reception, you will be the ‘go to person’, processing Inpatient referrals, ensuring that all admission documentation is prepared prior to nursing/ medical consultation. You will also prepare and update electronic patient records including uploading patient charts and other medical documents, liaising with clinical staff and the Medical Examiners for discharges and deaths, as well as providing administration support at the weekly multi-disciplinary team meetings. You will also co-ordinate and support with discharge/ transport arrangements for patients and maintain all the ward stationery for patient records and place the weekly ward supplies order online. Working to our company policies and legislation, you will also arrange and take minutes at hospice governance meetings, therefore experience of minute taking is essential for this role.


You will need a comprehensive knowledge of using Office 365 including Teams, together with excellent organisational, administrative and telephone skills with the ability to communicate effectively at all levels. You will be updating and adding patients’ information using Emis and Canisc (patient records systems) and therefore, you must have experience of using databases, be a competent typist and have strong attention to detail. Experience of working in a similar setting or care environment is essential. System and process training will be provided.


The ability to work on your own initiative and as part of the wider administration team will be important as you will provide support on the main hospice reception including lunch cover each week and in the main admin office on occasions. You must be comfortable prioritising your work at a fast pace to meet changing priorities and be flexible to support the needs of the service. You will be the eyes and ears of the ward and must have the ‘resilience and discretion’ to work in this environment.


If this sounds like you, and you have a hunger to learn, we want to hear from you.


A DBS check will be undertaken for the successful candidate.


You will be required to wear a mask each day, due to infection control management, as you will be in a clinical setting. Full PPE is supplied.