Salary - DOE
Permanent / Full Time
We are currently recruiting for a Quality Manager to join our client based in Cardiff.
This is a permanent full time role and salary is depending on experience.
We are looking for an individual who has experience within professional services.
Duties to include:
Assist with the day to day operation of the quality and risk department, including day to day management of the assistant quality manager and internal audit team.
To maintain the quality management system to internal and external requirements and standards (including ISO9001, Lexcel, SRA Handbook, GDPR)
Implement and maintain quality documents to support the quality management system
Update the firm on new and revised procedures
Identify departmental training needs and liaise with relevant personnel in department
Train staff on procedures and deal with any queries which may arise
Monitor and review the firm’s practices/compliance through analysis of audits and compliance data
Contribute to Management Information Reports and ensure board of management are aware of any quality and risk issues
To assist with the investigation of complaints, claims and compliance breaches to identify preventative action and opportunities to improve processes
The successful candidate will ideally have 5+ year’s knowledge/experience in this line of work, as well as 2+ years’ experience of managing direct reports.
You will ideally have experience of ISO 9001 and Lexcel and hold an internal auditing/quality qualification. Working experience of lean principles applied in an office environment is also desirable.
For more information on this role, please get in touch