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​Receptionist

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​Receptionist

  • Location:

    Bridgend

  • Job type:

    Temporary

  • Salary:

    £9.50 per hour

  • Contact:

    St David Recruitment Services

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    02920797920

  • Job ref:

    ST5715

  • Published:

    over 2 years ago

  • Expiry date:

    2021-11-10

​Receptionist

Bridgend

Part Time – 30 hours per week (over 5 days)

£9.50 per hour

Temporary

TEM5715

Job Purpose:

To provide reception and administrative support to the team, ensuring the effective management of administration tasks and contributing to the overall efficiency of service delivery.

The post holder will have a can-do attitude and will be proactive in owning and managing their workload and various adhoc requests.

Responsibilities:

  • Undertake office reception duties, both in person and on the telephone, including taking messages for other staff, in a courteous and responsive manner.

  • Provide reception support to all agencies working from our client’s premises as advised by the line manager.

  • Operate manual and computerised office systems, for example filing papers and maintaining databases.

  • Undertake general office duties, for example:

-Deal with the post.

-Manage the admin Bridgend mailbox, along with Administration officer.

-Draft and send standard letters.

-Photocopy, collate papers and mailings.

-Arrange for documents to be printed.

  • Monitor stocks of basic items, for example stamps and stationery.

-Order stationery, supplies and equipment as appropriate to the team’s need, gaining approval for expenditure in line with our client’s procedures.

-Archive documents in line with relevant procedures.

-Submit regular meter readings.

  • Carry out administrative tasks on the WCCIS case-management system in a timely and accurate manner, which may include:

-Change/update the key worker allocated on a client record as appropriate.

-Transfer clients within teams on the system.

-Complete new referrals for transferring to the Alcohol and Drug Assessment service (ADAS) in line with appropriate procedures.

-Make, arrange and maintain an appointment diary.

  • Manage the administration spreadsheets in order to keep in line with Key Performance Indicator’s.

  • Support the Alcohol and Drug Assessment service (ADAS) as administrative assistant.

  • Arrange and attend team and other meetings as required, taking the team meeting minutes each week plus other meetings as requested.

  • Maintain confidentiality in accordance with our client’s policy and procedure and with any statutory/contractual requirements.

  • Participate in weekly team meetings and regular supervision sessions.

  • Take responsibility for updating own training needs and knowledge requirements when necessary.

  • Promote, monitor and maintain health, safety and security in the working environment.

  • Ensure that the reception area is tidy and presentable, and that the office is open and closed in line with procedures at the start/end of each working day.

  • Comply with our client’s policies and procedures, and promote a positive profile of the agency.

  • Highlight and refer any decisions required outside the scope of this profile to the Treatment Services Team Leader as appropriate.

  • Work in a non-judgemental, anti-discriminatory way at all times. Ensure that services are delivered equitably to all individuals.

  • Must demonstrate empathy towards our client’s Recovery’s beneficiaries.

  • To carry out all other tasks commensurate with the role.