Receptionist Newport £10.10- 10.58 per hour DOE Rota basis (7am – 4pm or 8am – 5pm) Temporary for 6 months initially
Our client is looking for an experienced Receptionist to join their team on a temporary basis for 6 months initially.
Position Overview We are looking for someone who will be responsible for providing proactive, effective, and flexible administrative support service to all company stakeholders with direction from the Supervisor, Customer Experience and Manager, Customer Services. The role requires strong interpersonal skills when interacting with internal and external customers.
Essential Job Functions •Act as first point of contact for all visitors to site, meeting and greeting on arrival •Book all personnel in and out of site, including internal/external clients and/or visitors •Support the Customer Experience Department in delivering services that are essential to the success of the business
Duties •Be responsible for the front of house function, welcoming and booking in all personnel following company processes •Co-ordinate visitor escorts on site using internal resources •Prioritise client requests and escalate incidents where appropriate •Ensure that Company Service Level Agreements (SLA’s) are met, in relation to the Customer Experience department •Supporting our client’s internal and external clients through delivery of exceptional customer service •Frequent contact with existing and potential clients •Ensure on site client/visitor events are catered and organised appropriately •Maintain sufficient stock levels of inventory in the client experience area •Manage stock control of site supplies and stationary inventory •Deal with general enquires •Support other team members through collaborative training on company processes and procedures •General administration and maintain company records
Job Requirements •Proven experience of working in a customer service environment and dealing with customers •Ability to communicate well in both oral and written reports and also presentation skills •Proficiency in Microsoft Office, Outlook, Word, Excel and company ticketing systems •Travel is expected to be less than 5%, occasionally for training purposes •Potential employees must complete a background check successfully
