Sales Representative
Llanishen, Cardiff (hybrid working after probation)
Salary – Dependent on experience + 15% bonus
Permanent
Full Time - Monday to Friday 9am – 5pm
Our client is looking for a Customer Care Representative to join their team in Cardiff.
Bonus
•5% pension
•25 days holiday (increase after 3 years of service) plus bank holidays.
•3 x life assurance
•Health cash plan
Essential
•Direct sales, or sales-through-service experience, with a passion for exceeding targets
•Educated to A-level standard or equivalent.
•Ability to demonstrate excellent written, spoken and listening communication skills.
•A warm, friendly, and polite telephone manner.
•Easily builds rapport, demonstrates empathy and builds relationships.
•Experience of using own initiative to exceed targets.
•Ability to demonstrate excellent organisational skills and diary management.
•Attention to detail and accuracy in recording data
•Microsoft packages, such as Word and Excel.
Responsibilities
•Maximise sales by building strong relationships with customers and potential customers, who have requested samples of our client’s products.
•If appropriate and when necessary, act as the patient’s advocate, promoting patient choice and positive patient outcomes in discussing change of products with the Stoma Care Nurse, G.P. Surgery or Prescription Dispenser
•Diary management to ensure follow up calls are prioritised and carried as promised to the customer.
•This role is a result-driven position, against targets. Success is measured in relation to product sales and new patients using our client’s prescription dispensing service. Additionally, the valuable product feedback is reported into R&D to support product development.
•To ensure that all samples are followed up and data / information in regards to continued use is recorded. To establish opportunities to cross-sell Ostomy products. To supply additional samples if necessary.
•Follow up potential leads by proactively making outbound telephone calls in order to increase the sales of our client’s products. To increase the number of new patients using our client’s Prescription Dispensing Service.
•To gather product intelligence, both positive and negative, and report into R&D for future product improvements or developments.
•To record positive patient outcomes and grow the ‘family’ of our client’s product patient advocates.
If this Sales Representative position is of interest, please send your CV to us today.