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Sales Support Administrator

  • Location:

    Cardiff

  • Job type:

    Temporary

  • Salary:

    £Competitive hourly rate, DOE

  • Contact:

    Lisa Penny

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    02920 797920

  • Job ref:

    ST7311

  • Published:

    22 days ago

  • Duration:

    Ongoing

  • Expiry date:

    2021-05-01

  • Startdate:

    ASAP

Sales Support Administrator

Cardiff

£Competitive hourly rate, DOE

Temporary, 5 months initially

9am – 5pm, Monday to Friday

ST7311

 


St David Recruitment Services is proud to be working with one of the leading companies for outdoor living products. With a large customer database and an excellent working environment, they are looking for a strong candidate to take up a 6-month Sales Support Administrator role located at their head office in Cardiff.

 

Key Responsibilities:

 

- Support the sales team by answering phone calls & assisting with enquiries

- Liaise with clients, suppliers, and their transportation company

- Damage, complaint, and warranty handling

- Processing refunds & credit notes

- Distribution of website enquires to the sales team or relevant department

- Process orders from the ecommerce website

- Assist with aged debtor anomalies & orderbook

- Update sales team & clients of any key changes

- Follow up with clients for feedback, reviews & project photos

- Direct contact for sales team members who are out of the office

 

You:

 

Essential

 

- Excellent communication skills

- Ability to multi-task, prioritise and manage time effectively

- Complaint management experience

- Customer service experience

- Professional telephone manner

- Ability to work under own initiative

- Computer literate with experience of Microsoft Excel, Word.

- Minimum 2 years previous experience within similar role

- Tenacious can-do approach

 

Desirable

 

- Knowledge of installation or building trade

- Experience using Salesforce CRM

- Experience using Sage 200