Switchboard Operator
ST7222
£9.32 per hour
Merthyr Tydfil and Bridgend
22 - 30 hours per week (Shift work)
Temporary
As a telephonist/switchboard operator, you're usually the first point of contact for anyone who phones a hospital, clinic, health centre or NHS trust. You'll operate switchboard equipment to receive calls and pass them on to the correct person or department.
People who call might be anxious or upset so as the telephonist/switchboard operator, you may have to calm them down or reassure them. Some calls are urgent so you may have to contact emergency services or deal with an emergency situation according to the agreed procedures.
Personal characteristics
Telephonists/switchboard operators need to:
•be friendly and welcoming
•be patient and understanding
•follow instructions and procedures
•work accurately and methodically
•work in a team but use their own initiative
•use IT/communications equipment
•work with all types of people
•deal with people who may be angry or upset
•be confident using the phone
Skills required
•organisation skills
•good communication skills
•IT skills
•excellent customer service skills
•good telephone skills