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Welsh Speaking Customer Service Advisor

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Welsh Speaking Customer Service Advisor

  • Location:

    Cardiff

  • Sector:

    Business Support & HR

  • Job type:

    Permanent

  • Salary:

    £DOE

  • Contact:

    St David Recruitment Services

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    +442920797920

  • Job ref:

    PEM402

  • Published:

    about 20 hours ago

  • Expiry date:

    2022-09-11

  • Startdate:

    ASAP

 

Welsh Speaking Customer Service Advisor

Cardiff

Salary - DOE

Permanent

Hours of work 9.00am – 5.30pm Monday to Friday (30 min lunch)

1 in 4 Saturdays 8.30am – 12.30pm

23 days holiday (plus 5) – one extra day for every year of service until 28 days is reached + bank holidays.

 

Our client is looking for a Welsh Speaking Customer Service Advisor to join their team on a permanent basis.

Benefits

  • Bonus Scheme

  • 5% Pension

  • 3x life assurance

  • Healthshield cash plan

 

Essential

  • Fluent Welsh speaker

  • Previous experience working in an Inbound & Outbound environment.

  • Previous Customer Service experience

  • Friendly personality with a “can-do” attitude

  • The ability to handle queries professionally and efficiently with sensitivity

 

Desirable

  • Previous experience in the healthcare sector

  • Experience of promoting products and services to existing and potential customer

 

Job Responsibilities

 

  • Outbound calls to patients, and GP’s.

  • To contact customers monthly to ensure orders are confirmed and placed as needed.

  • Ensuring all customer tasks are adequately set up and actioned to maintain a good order flow.

  • To maintain excellent product knowledge and to answer all enquiries regarding products. 

  • Build meaningful working relationships with and to liaise with GP surgeries and other relevant parties regarding prescriptions, including prescription requests, incorrect prescriptions, urgent orders and prescriptions that are not received.

  • Minimise the number of orders that are written off, within set KPIs, due to non-receipt of prescriptions

  • Ensure complaints relating to all areas of customer service are dealt with efficiently and effectively ensuring total customer satisfaction

  • Record all customer complaints and compliments

  • To attend relevant training courses, keeping own knowledge of the business, products and processes up to date

  • To undertake other duties as may be reasonably required

 If you have excellent customer skills and fluent Welsh speaking, please send your CV to us today