Welsh Speaking Customer Service Advisor
Cardiff
Salary - DOE
Permanent
Hours of work 9.00am – 5.30pm Monday to Friday (30 min lunch)
1 in 4 Saturdays 8.30am – 12.30pm
23 days holiday (plus 5) – one extra day for every year of service until 28 days is reached + bank holidays.
Our client is looking for a Welsh Speaking Customer Service Advisor to join their team on a permanent basis.
Benefits
Bonus Scheme
5% Pension
3x life assurance
Healthshield cash plan
Essential
Fluent Welsh speaker
Previous experience working in an Inbound & Outbound environment.
Previous Customer Service experience
Friendly personality with a “can-do” attitude
The ability to handle queries professionally and efficiently with sensitivity
Desirable
Previous experience in the healthcare sector
Experience of promoting products and services to existing and potential customer
Job Responsibilities
Outbound calls to patients, and GP’s.
To contact customers monthly to ensure orders are confirmed and placed as needed.
Ensuring all customer tasks are adequately set up and actioned to maintain a good order flow.
To maintain excellent product knowledge and to answer all enquiries regarding products.
Build meaningful working relationships with and to liaise with GP surgeries and other relevant parties regarding prescriptions, including prescription requests, incorrect prescriptions, urgent orders and prescriptions that are not received.
Minimise the number of orders that are written off, within set KPIs, due to non-receipt of prescriptions
Ensure complaints relating to all areas of customer service are dealt with efficiently and effectively ensuring total customer satisfaction
Record all customer complaints and compliments
To attend relevant training courses, keeping own knowledge of the business, products and processes up to date
To undertake other duties as may be reasonably required
If you have excellent customer skills and fluent Welsh speaking, please send your CV to us today