Welsh Speaking Senior Customer Service Advisor
Competitive salary (+ bonus)
Full time, permanent role
3x life assurance
Healthshield cash plan
23 days holiday (plus 5) – one extra day for every year of service until 28 days is reached.
About the role:
The purpose of this role is to ensure all customer orders are processed accurately and monitored through to delivery, within the relevant timeframe whilst adhering to the required regulations. The majority of our customers are individual patient customers who we supply products to on a prescription basis through our Home Delivery Service, similar to that of a pharmacy. We are proud to offer the option to communicate in Welsh with all customers.
•Inbound Customer Contact
•Proactive Order Delivery Monitoring
•Product & Account Administration
•Customer Complaints and Compliments
•Staff Management, Training and Development of Customer Services
•Fluent Welsh speaker
•Previous experience working as a Customer Service Advisor
•Strong leadership skills
•The ability to work as part of a small team with limited direct supervision.
•The ability to handle queries professionally and efficiently with sensitivity
•Friendly personality with a “can-do” attitude
•The ability to deliver a high-quality service
•Conscientious and able to act proactively
•Previous experience in the healthcare sector
•Experience of promoting products and services to existing and potential customers
•This role will directly report into Customer Care Manager - Cardiff
•38.5 hours per week with a 30-minute unpaid lunch break. Hours of work are 9am- 5.00pm Monday -Friday and one Saturday in four 8.30am-12.30PM.
•Objective based bonus
•To assist with any other duties as required to meet the needs of the business