Salary Circa £20,000 per annum
Our client based in Newport are currently recruiting for a Credit Controller to join their team.
This is a permanent full-time role working 9am-5pm.
Management of up to 1000 accounts.
Chasing debt on daily basis via telephone, email and letter.
Making at least 50 calls per day from the daily action list, aged debt and scrutiny queue.
Management of the Calls and Reviews within the CMS system.
Ensuring all conversations are recorded onto the diary management system.
Working towards achieving monthly cash collection targets
Working under pressure to tight deadlines on a daily basis
Reconciling accounts as and where necessary, considering eventualities such as unravelling accounts and reallocating, as necessary.
Monitor and adjust credit limits to meet customer needs whilst avoiding the risk of bad debt.
Taking credit card payments over the phone directly onto the customer’s account.
Dealing with irate and difficult customers, both internal and external.
Negotiating repayment plans as and where necessary.
Liasing with Sales and Sales Managers in person and telephone/Email regarding the status of accounts and payment collections.
Preparing accounts for the Legal process
Raising queries as and when required.
Chasing outstanding queries from Sales.
Working in a Team environment and supporting colleagues as necessary.
Undertake any other duties which are necessary to the efficient running of the Department.