Customer Care Specialist
Bedwas, Caerphilly – fully office based
£25,000
Permanent
Mon – Thur 8:30am – 4:45pm and 8:30am – 4:30pm Fridays
38.5 hrs per week
Our client is looking for a Customer Care Specialist to join their team on a permanent basis.
Essential Experience and Skills:
• Excellent and positive telephone manner and the ability to communicate well both internally and externally
• Handling customer queries and complaints
• Build customer relationships with new & existing customers
• Calm and courteous manner, even under pressure
• Accuracy of data entry
• Competency with Systems, Excel, Outlook, and other web based platforms (Smartsheet etc.)
Responsibilities:
• Provide reliable and positive telephone support to customers
• Receive incoming sales orders and enquiries by telephone, or email and enter details onto ERP system
• Build customer relationships with new & existing customers
• Discuss discrepancies with customer
• Handling customer queries and complaints and following through to satisfactory resolution
• Track and monitor order progress
• Work alongside Sales team where required
• Keep CRM system updated and accurate
• Upselling where possible on every enquiry received over the phone
• Provide acknowledgements for every sales order
• Liaise with Warehouse & Purchasing where there are queries regarding stock availability
• Liaise with Accounts where customers are on stop or other financial restrictions are in place
• Undertake the administration of consignment stocks in their determined frequency
• Any other administrative and supportive activities to support the team
• Provide customer statements when on request.
• Take Sales Order payments alongside Customer account payments where required.
• Follow up New Customer orders to ensure everything has been completed to the highest standard.
If you are an experience Customer Care Specialist, please do not hesitate to apply today!