Cardiff, Redhill or remote working available
Salary: £40k per annum
Our client is a leader in their market, providing travel medical insurance, international health insurance and travel insurance globally. They are looking for a Nursing Officer to provide a broad range of clinical advice to their patients globally, working with other health professionals in both the UK, US and elsewhere. The hours are generally Monday to Friday during normal office hours.
Duties & Responsibilities
Although the diversity of services that are offered will grow over time, the initial portfolio will include:
•The provision of telephone and email based pre travel advice to individuals and small corporate groups.
•The management of outpatient and inpatient cases on behalf of the company.
•The management of costs incurred to underwriters and clients as a result of claims.
•The active participation in the building of a robust global network of medical and logistical service providers.
•Work collaboratively with the Overseas team in the management of Overseas based clients and products.
•The provision of nurses and doctors to participate in the global on call programme.
•The provision of aero-medically trained doctors and nurses to escort patients aboard commercial flights globally on behalf of both the UK and Overseas operations.
•The clinical components and governance surrounding the provision of a UK based ‘flight desk’ that will be used across the group to book and manage air ambulance transfers.
•The oversight of developing global risks that might affect our clients or put our transfer teams at risk. Examples include the current COVID 19 Pandemic, Pandemic Flu, Terrorism etc.
•Providing input into the relationships with our current and prospective clients both in Europe and elsewhere.
•Provide clinical input and case management of their products.
The role will provide support to the Operations team and colleagues in various centres globally. This includes, but is not limited to the following activity:
•The provision of pre-travel advice to individual travelers and corporate groups, often travelling at short notice
•The clinical support of operational colleagues working in the UK and in the US
•Obtaining clinical information from treating physicians, its interpretation and the construction of clinical plans in association with the treating team and physicians
•Responding to requests for the evacuation of patients from areas of limited healthcare provision
•The clinical coordination of air ambulance evacuation or repatriation of patients on behalf of the company
•The management of a bank of doctors and nurses and their tasking to patient transfer on a global basis
•The management of the clinical equipment and medications required for patient transfer
•The clinical aspects of arranging international patient transfer
•Liaison with patients, employers , third parties and underwriters where necessary
•Supervision of non-clinical members of staff where they are involved in the sourcing of clinical information and other near clinical activities
•The training of other members of the clinical team in Redhill, Cardiff or the US as and when this becomes necessary
•The management of cases arising in the United Kingdom, the direction of the patient into appropriate care pathways and the sourcing of medical reports for these patients
•Involvement in clinical audit and a continual clinical quality improvement programme
Knowledge skills and abilities:
•Hold a Registered adult nursing qualification of RNDipHE or equivalent.
•The Nurse must be registered on Part one of the NMC register.
•The Nurse must not have any restrictions or fitness to practice issues pending investigations by the NMC.
•A minimum of 3 years full time (>34 hours per week) post registration experience in an acute care environment (i.e. ICU, A&E).
•On completion of in-house training and competency established the nurse must be able to work safely and effectively independently.
•The nurse must demonstrate a minimum off intermediate proficiency with common IT packages and applications.
•The nurse must be dynamic & adaptable in their response to changing business needs
•The nurse must demonstrate expert communication skills, with all clients, patients and colleagues.
•The nurse must always act in a manner which upholds their profession.
•The nurse must have an appropriate interest/knowledge/appreciation of global travel.