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Product Assistant

  • Location:

    Cardiff

  • Sector:

    Business Support & HR, Technology & Communications

  • Salary:

    Salary up to £20k per annum, DOE + Equity

  • Contact:

    St David Recruitment Services

  • Contact email:

    info@stdavid-recruitment.co.uk

  • Contact phone:

    02920797920

  • Job ref:

    ST7211

  • Published:

    about 1 month ago

  • Expiry date:

    2021-02-21

  • Startdate:

    ASAP

Product Assistant
Permanent, full-time
Cardiff
Salary up to £20k per annum, DOE + Equity
ST7211

Our client is a fast-growing fintech start-up, which is disrupting the payments market. By utilising open banking regulations (PSD2), they are bringing merchants and customers closer together through convenient payment technology, low cost transactions and instant payments.

Their app-less mobile ordering platform went to market in 2020 with the aim of bringing the hospitality industry into the digital age. Since social distancing has been in place, this product has gone from nice to have, to need to have, for businesses across the UK resulting in a high demand for the product.

They are now investing in several new roles to grow their business and help them achieve their goal of becoming the number one mobile ordering platform within the hospitality industry.

As a startup, our client values everyone equally. As part of their team you’ll thrive in a fast-paced environment where you’ll help shape not only their products and services, but the future direction and success of their company.

The role:

Our client are looking for a self-motivated, hardworking individual who is able to work effectively and efficiently in a fast-paced environment. This role would suit someone who is enthusiastic about starting a career in product development with a strong desire and readiness to learn. Working closely with cross-functional teams (Development, Sales, Customer Support, Marketing), you will have exceptional interpersonal skills and will be confident at communicating with people at all levels. You will play an important role in the way our client’s products look and function, continuously seeking to improve the service provided to their end users. As such, you will have extremely high attention to detail as well as strong analytical and problem-solving skills.

Required Skills:

●Self-motivated
●Excellent time management
●Analytical and problem-solving skills
●Strong communication and interpersonal skills
●Extremely high attention to detail
●Organisational skills with the ability to take initiative
●Strong Excel and MS Office skills

Desirable Skills:
●Educated to a Degree Level or equivalent

Responsibilities include but are not limited to:

●Reporting to the Product Owner you will assist with all areas of product development including scoping new features, working with the wider business to establish and define requirements, writing acceptance criteria and working closely with the development team to ensure that new features are developed in line with expectations
●‘Super user’ of the products and first point of contact for any queries or questions relating to the products
●Monitor, replicate and work with the development team to resolve any issues or bugs that are reported in relation to the products
●Conduct product research in order to gather and analyse data to assist with product development and prioritisation of new features
●Quality Assurance and User Acceptance Testing of new product development
●Create and maintain product documentation such as product guides
●Communicate to the business about product development and updates