Back to job search

​Quality Assurance Manager

  • Location:


  • Sector:

    Business Support & HR

  • Job type:


  • Salary:

    Competitive Salary, DOE

  • Contact:

    St David Recruitment Services

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    6 days ago

  • Expiry date:


  • Startdate:


Quality Assurance Manager


£Competitive Salary, DOE

Permanent, full-time



Our client are an award winning organisation, who are extremely well-regarded within their field.

A unique and rare opportunity has arisen to join their team, working as a Quality Assurance Manager. The role will be based at their state-of-the-art offices in Cardiff.

Reporting directly to the Head of Compliance and Quality, duties will include:

  • Assisting with the day-to-day operation of the Quality and Risk department, including day to day management of the Assistant Quality Manager and Internal Audit team.

  • Maintaining the company’s Quality Management System to internal and external requirements and standards (including ISO9001, Lexcel, SRA Standards and Regulations and GDPR)

  • Implementing and maintaining quality documents to support the Quality Management System, including policies, procedures and forms

  • Drafting appropriate communications and liaising with the internal training department to ensure adequate awareness and training of policies and procedures

  • Working closely with the Head of Compliance and Quality and assisting with projects to drive continual improvement and to reduce waste and increase the efficiency of internal processes

  • Working closely with key personnel and the audit team to ensure that our client’s policies and procedures continue to be effective

  • Dealing with Quality and Risk queries

  • Assisting with the analysis and review of Quality and Compliance data and making suggestions to drive change and improvement

  • Contributing to departmental management information reports

  • Agreeing the firm’s annual internal audit plan with the firm’s internal auditor

  • Managing the firm’s annual external quality audit and contributing to any other external audits and reviews as required

  • Assisting with the investigation of complaints, claims and compliance breaches to identify potential preventative action and opportunities to improve processes

  • Providing Quality and Risk information to assist with the preparation of tenders and client due diligence questionnaires

  • Assisting with the Due Diligence reviews of suppliers

Required skills and experience:

·        The successful candidate will have demonstrated 5+ year’s knowledge/experience in a quality management role in a professional services environment, as well as 2+ years’ experience of managing direct reports.

·        Strong organisation, IT and time management skills are required along with the ability to deliver high quality work, during busy times.

·        Excellent written and verbal communication skills are required as well as the ability to build strong relationships with key personnel.

·        The ideal candidate will have working experience of ISO 9001 and Lexcel.  Working experience of lean principles applied in an office environment is also desirable.

·        An understanding of the SRA Standards and Regulations will be a distinct advantage, along with working knowledge of GDPR and ISO27001.