Welsh Speaking Administrator (Subject Support Officer)
ST7171
Cardiff (Homebased initially)
£12.36 per hour
Temporary
Full Time
Own laptop is essential for this role as it will be remote working.
Main Purpose
To provide subject support including planning, organising and supporting within the Languages and Creative Arts & Media Domains.
Responsibilities
To support customers by:
•Acting as principal subject contact in the absence of SOs
•Providing subject advice on a regular basis
•Dealing with sensitive situations and issues
•Communicating information to ensure an effective service both verbally and electronically
•Developing ways to improve service and manage customer demands
•Identifying and providing relevant material and information in response to requests received
•Planning and preparing appropriate materials for use at CPD events
•Composing e-bulletins, social network updates, and letters (where appropriate)
•Collating and reporting responses and statistics received from CPD events
•Preparing materials for new and existing centres
To manage subject web pages by:
•Ensuring consistency and accuracy of style and layouts
•Ensuring suitability and relevance of content and documents
•Uploading documents and landing page information
•Providing advice and navigational assistance on accessing the Public / Secure Website
•Providing assistance on data entry systems via the Secure Website
•Managing e-mailer subscription lists
To support Examiners/Moderators by:
•Participation at conferences (where appropriate)
•Compiling training and development materials
•Preparing scripts/coursework necessary for conferences
•Organising conference arrangements, including setting up of exhibitions
•Booking venues, accommodation and travel as required
•Arranging and planning itineraries for visiting examiners/moderators (where appropriate)
•Liaising and communicating on operational procedures
•Formulating conference teams for each exam series (where appropriate)
•Inputting and updating data relevant to senior (and visiting where applicable) examiner auto
payments
•Compiling and organising additional material required for conferences
•Issuing invitations (where appropriate)
•Establishing and maintaining strong working relationships
To support the project management of subject development by:
•Facilitating working groups assembled to revise/develop specifications, specimen assessment materials and teacher guidance
•Preparing documentation for new/revised specifications, specimen question papers, mark schemes and support materials prior to publication
•Collating feedback received from centres
To service meetings by:
•Preparing and communicating guidance relating to our client’s websites at CPD (where appropriate)
•Assisting with the updating of live confidential materials at QPECs (where appropriate)
•Providing IT support at QPECs, Awards, and Examiner conferences (where appropriate)
•Collating material in advance of awards, QPECs, examiner conferences and CPD meetings
To proof read and edit materials including:
•Question papers and mark schemes
•Chief/Principal Examiners’ reports, Moderators’ reports
•Specifications and support materials
•Circulars, letters, bulletins and e-mails
To manage candidate responses by:
•Collating archive scripts and coursework from each examination series
•Managing electronic storage for use by the Domain and Research Department
•Selecting and compiling materials required for scrutiny and comparability exercises
•Selecting exemplar materials to be used for various purposes
To utilise IT systems via:
•Content Management System
•Autopayments
•RITS system
•QPMS
•E-mailer system
•AS400 system
•TABS room booking system
•CPD course viewer
•Coursework Mark Input system
•Microsoft Office packages
•Item Level Data and other statistical resources
Additional Responsibilities and Duties:
•Appropriate handling and storage of confidential and sensitive material
•Responsibility and awareness on the application of data protection policy
•Delegate and allocate tasks to domain clerical staff (where appropriate)
•To have an input at DMGs
•Promoting subject areas both verbally and electronically
•Participating in marketing and subject specific events (where appropriate)
•Representing the domain at steering groups
•Maintaining awareness of internal practices and external procedures
•To provide advice for other departments as appropriate
•To be aware of financial implications and decisions
•Follow agreed guidelines in relation to our client’s bilingual policy
•Enhancing skills and knowledge through appropriate professional development courses
Highly desirable
•Administrative skills.
•Organisational skills.
•Proof reading skills.
•Supervisory skills.
•Oral and written communication skills.
•Numeracy skills.
•Flexible approach.
•Ability to carry out routine work paying attention to detail.
•Ability to work independently as well as part of a team.
•Ability to work to deadlines